Excellent customer service, they went out of their way to help me. Order some clips and received them the next day, first class service. Thu 22/07/2021 11:28 

Graham AnkersConsumer

 We did have delays on delivery of our timber but once we contacted the branch and dealt with Bryan he managed to sort out our issues. Mon 31/05/2021 08:24 

Susan JamesConsumer

 Comments Here Please: great customer aftersales, have used this firm for many years and will continue to, thanks Nigel for the personnel correspondence. Thu 28/05/2020 19:25 

Neil WilliamsConsumer

 Fast delivery. great price. good quality timber. pleasant and helpful driver. all round excellent service. highly recommend. thank you Wed 20/11/2019 13:15 

David DaltonConsumer

 Great service as usual. Used H&B many times now and can not complain. All drivers always trying to make my life easier and dropping everything where I want. Store staff always helpful and knowledgeable. Thursday 28/03/19 01:09 

Rad GrygielConsumer

 Delivered when requested, top quality exterior timber. But I didn't receive the 5% discount offer despite entering code on order form and an email reminder. But as I wasn't ordering to receive discount, my score remain 5/5 Response: Hi Clive thank you for bringing this to our attention we have refunded the 5%, unfortunately our email system had filtered out your request apologies. Wed 13/03/2019 22:00 

Clive SummersConsumer

 Usual first class service. Ordered 2/1/19 delivery 3/1/19. Full marks to delivery driver. In my absence, daughter told driver to leave materials anywhere on drive. The driver insisted on putting materials safe and close to the house ( much appreciated ). Highly recommend H & B for service and support. Thank you! Thursday 03/01/19, 19:41 

Peter LloydConsumer

 I have a customer for over 20 years and I am constantly impressed by the good service that I receive . Although I am semi-retired and not, as in the past a big spending customer , I still get brilliant service and a warm welcome. That is why supporting a local supplier benefits all parties concerned. Tuesday 11/12/18, 9:03 

David CardwellBuilder

 Outstanding Service Hi, Just a few lines to say thank you, to your friendly, helpful and knowledgeable staff, from the front desk, to the lads in the timber yard, nothing is to much trouble for them , excellent service every time I need products from you. Wed 28/11/2018, 14:13 

Ray ThomasConsumer

 Only just found out I could write a review. I bought a Mendip Churchill 5SE stove in November 2015. As ever service and delivery were fantastic, the price could not be bettered anywhere else. The stove is brilliant and not one single issue since installed. Quality item from a quality store, with great advice provided before purchase Tue 06/11/2018, 19:46 

Simon ReesConsumer

 From Craig Fudge Collins who advised and sold us the wood burner and hearth - what a knowledgeable guy, to Shaun Pile who delivered it, the level of service was second to none patinum standard. Would I recommend? Every time, infact I already have!!! Thanks gents you are a credit to the business and made choosing a stove a pleasure On 2 October 2018 17:05 


 Dear All, Firstly let me say a big thank you to all the staff I dealt with in my recent purchase. From the gentleman in reception, the transport manager who I spoke with on the telephone to confirm special delivery arrangements and the driver who made the delivery. Shortly after getting his lorry in position to lift the chippings over my wall, a neighbour needed to get her car out which meant moving the lorry and then re-positioning it. This he did with no complaint and he completed the job swiftly and efficiently.Secondly, a big thank you to NIGEL who sorted out my discount of 5% which seemed to disappear when I paid for the goods. It was reimbursed straight away without quibble the very next day. On 16 July 2018 09:27 

Michael O BrianConsumer

 I recently made my first ever purchase with Hancock and Brown. This was for Onduline roof sheets and verge sections. I can not compliment you highly enough on the service I received as from placing the order to delivery took only a day. On 12 March 2018 07:55 

William DallingConsumer

 We cannot recommend or say thanks to this company enough.We had a special project going on and the help and support we received was second to none. Great local business of the highest class. thanks again On 9 March 2018 09:16 

Kate ScarllConsumer

 Brill service as usual delivery drivers brill 

Michael PickConsumer